Not being able to access the care you need in a crisis is not acceptable: an emergency is an emergency.
In a year-long independent inquiry, we listened to hundreds of people to find out how well crisis services are meeting people’s needs.
People told us crisis care had been at its best when they:
Yet, too often people are turned away and struggle to get help. People said they had been left feeling:
At its worst, people told the inquiry about being:
With staff on the front line under tremendous pressure to deliver more for less, crisis care in some places has been dehumanised.